On the 4th November, there was an article on the BBC NEWS website titled, ‘Receptionists ‘key’ to safe repeat prescription process’. This reported a study from the British Medical Journal.
Here are some quotes from it and my thoughts:
‘GP receptionists play a “hidden” role in ensuring patients get the correct treatments when they need them’
So do we!!!
‘Are receptionists the unsung heroes in general practice?’
‘Many were adept at using a formulary to match brand names with generic equivalents; they often telephoned patients to clarify ambiguous requests, and many kept (individual or shared) notebooks containing knowledge they had gleaned on the job’
Maybe someone should invent a book that contains the names of drugs in it and bring it out twice a year? Or maybe they could send a similar one to surgeries every month!?!
‘Some receptionists, the study found were aware of having to make up for the failings of their doctors’
I do that too..
‘Receptionists in some practices expressed concern that doctors did not check prescriptions thoroughly before signing’
Concern? Its scares the crap out of me!
‘They believed that because of this they had a heavy responsibility to undertake safety checks themselves, although these were not recognised or remunerated’
Safety checks?!? Is that checking blood results? Checking for interactions and contra-indications?
GP receptionists get a basic wage but get a bonus payment for every time they stop a pharmacist from talking to a GP on the phone.
Every surgery should employ a pharmacist to help with the repeat prescription process.
(Please note that this post is not anti-BBC. The article was well written)