Nowadays, if you don’t offer a delivery service then you are losing customers. People expect a delivery service.
It used to be that only housebound patients were eligible for delivery. The rules have changed now. The 100 hour pharmacy down the road started offering it to anyone and now we have to do the same.
Its quite annoying when lazy jobless (but capable of work) people ask for deliveries. They can manage to drive to the shops to pick up cigarettes and alcohol but are unable to pick up their Champix and Campral themselves.
And then you have the ‘demanders’. These people want to know exactly what time the delivery will arrive so they don’t miss any of Jeremy Kyle. Others are perfectly happy for you to push it through the letterbox. They don’t understand that we need a signature. Most things that gets delivered needs a signature these days except takeaways. Ah, I see now why they get confused!
And then you have the urgent deliveries that always seem to be life and death. ‘The surgery are faxing it over’ they say. When the fax arrives, the gaviscon or paracetamol on it makes my BP rise steeply!
Don’t get me wrong. I would do anything to help my patients. I have frequently delivered medicines after work, on foot, even in the snow. Just don’t make me come and let me see your car in the driveway!!!!