Its 9.00pm on a Saturday evening and you are still at work. A patient brings in a prescription for 500g E45 cream and you don’t have the item in stock. You are closed tomorrow.
A] Say that you don’t have it in and ask them to try elsewhere
B] Offer to order it in for Monday
C] Ring your competitor across the road and if they have it in, send the patient across
D] Ask patient to ring out of hours doctors to get an alternative prescribed
E] Try [probably in vain] to convince them to buy a small tube of it for over the weekend