What would you do part 5?


You are a newly qualified pharmacist who accepted a managers position.

One of the counter assistant has worked at that pharmacy for 20 years and constantly talks down to you and disrespects you in front of other staff.

What would you do?

Has something similar happened to you?

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5 thoughts on “What would you do part 5?

  1. Firstly i wouldnt accept a managers position as a newly qualified…infact i still wouldnt…just not worth it!
    However, if i was in this situation theres a number of things one could do…
    1) start off by sticking up for myself and start gathering evidence in the form of witnesses or record convos on phone (as backup!)
    2) then speak to the staff member in private and explain your thoughts and listen to what they have to say, might just be a personality issue
    3) if that doesnt help then speak to your line manager to speak to them
    4) if there is still no improvement then take your evidence to the area manager.
    5) and if worse comes to worse then move branch and work with people that appreciate me.

    Its a shame but i wouldnt want to work with such people anyway as i am a firm believer of a healthy working environment and this would just not be good for me. Thankfully its not happened to me but i feel sorry for those who have experienced such things.

  2. I would probably try to talk to the person talking down to me one on one in private. They may not realize they are being hurtful. They may be trying to joke around and be sarcastic. I would also ask what I could do to make this transition period from old to new manager easier. I would try to accommodate as much as possible. If that doesn’t work, I would talk to the person managing the store (if this is a retail chain) and then the district manager. If this is an independent pharmacy, I would give the person a three strike rule. If the behavior does not stop after the person is asked to stop three times, the person would be terminated.

    Thankfully, this has never happened to me. My technicians and other staff were very accepting of me and my partner, who were both right out of school when we started there. I know it does happen, though, especially with techs who have been there for decades and don’t accept change easily.

  3. This has sort of happened to me. I was a newly qualified pharmacist, and I was offered a manager position. When I got to the pharmacy I found out that my dispenser was there for 20 odd years and she stood there through locums and countless managers. She wasn’t talking down on me, but she was not respecting my authority and I found it very hard to establish that line in there. I just gave her time and I made my way through by respecting her experience and her knowledge, and I helped her in the ways that I could and supported her, and started slowly making changers that she liked. Also, I always used “us” and “we” e.g. “Should we change the stock level on this?” Or “should we call the surgery?” (Even if it was just one of us doing the task). But I think that by including her in the decission making process and showing her that her opinion matters, made everything easier. Now, 8 months later, we are very good friends and we joke and really work together. It’s like a breath of fresh air.

  4. I would take them to the side and explain to them that I have identified them as a key and infuencial member and have a lot to learn from them and we are to develop the outfit their contribution would be invaluable. I would then delegate to them a complex piece of work that I know is beyond their abilities. I would rescue them when they start to fail miserably and keep that just between the two of us. These actions should reestablsh the balance of power nicely.

  5. quite frankly after being told i was a ‘stupid f—-ing b—h’ i got my s–t in my sock.

    I took her to one side and asked her what her problem was (in a professional manner!). needless to say she majorly over-reacted- as the rest of the staff were quite happy to have me, her windless moaning anD whinging backfired.

    It wasnt long before she had a major tantrum strop infront of a senior manager visiting the store. She was disciplined.

    The result? well if I hand my notice in you will beg me to stay because you really need me.

    She left the business.

    The motto? Karma does come around, and if god is kind he will let you watch. Sometimes patience and waiting is the best way to deal with people who make life difficult. They will dump on themselves eventually. Its just hard going in the meantime.

    Just deal with everything as professionally as you can.. and dont slip up when the going gets tough.. its much harder to hold your mouth than loose your temper 😉

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