One of the things that worries me about my diabetes is that people don’t need to help me, they don’t need to look after me. I have to do it for myself to survive, but others do it because it’s their job.
Putting my diabetes in the hands of others and learning to trust them has always been tough for me. I’ve had a lot of bad experiences when it comes to my health due to my own choices, but now I’m turning a corner and I need others to help me do that.
Over the last few months I haven’t had good experiences when it comes to getting the diabetes supplies that I need. Since March this year on 9 occasions I’ve popped into my pharmacy to pick up insulin, test strips and needles to find that my prescriptions either haven’t been brought over from my doctors surgery, haven’t been signed for by my GP or have been queried by my GP.
This means that on 9 occasions I’ve had a plummeting feeling in my stomach as I’m told that my life lines aren’t available to me like they should be. On 9 occasions the pharmacy staff have taken charge and gone out of their way to help me get those supplies which I depend on every day.
I cannot fault the service that I receive from the pharmacy, and I really feel for the staff when I ask for my prescription only to be told that there has been another error made from the surgeries end. They see my face fall and panic set in as I’m told that the medication which keeps me alive is being withheld. They saw me burst into tears when I was told yet again that my insulin wasn’t there and had to ask if I had enough to keep me going me over the weekend. They’ve given me emergency supplies, made phone calls, given me advice and support whenever these errors have been made.
I’ve started to dread going to pick up my treatment because I never know if it will be there for me or not. I’ve complained to my surgery every time that it has happened and these mistakes are still being repeated again and again. I’ve been left feeling that having diabetes is too much work for others, that the reason there are errors with my prescriptions is because others simply don’t need to help me. I feel that I’m trying so hard to turn a corner but I’m constantly hitting a brick wall and being let down. I’m starting to lose any trust that I’ve built up in those people who are paid to help me. The only suggestion that I can think to make is that more communication is needed between the pharmacy and the doctors surgery, however the pharmacy staff have made this clear to them on a number of occasions.
I know that I’m very lucky to have great support from the pharmacy staff… if I didn’t have them then I hate to think where I would be. I’m grateful that they don’t just see their work as a job, and that they truly want to help me turn the corner