Monthly Archives: November 2013

That was close!

 

Please put your hands up if you have never made a mistake? If you have your hands up, please see me after. I want to offer you a job. Everybody make mistakes.

We learn at university and during pre-reg about how to let prescribers know when they have made mistakes and the best way to do it. However, no one ever told me how to let the staff know when they have made an error when dispensing.

There are five ways of doing it:

1] Throw the wrongly dispensed medicine back at them.

2] Shout at them.

3] Don’t say anything and correct it yourself.

4] Call them over and discreetly tell them.

5] Call them over and tell them that they have a made a mistake but let them figure it out for themselves.

 

Let’s go through the different options.

1] This may be the most satisfying but will result in more paperwork. I hate paperwork.

2] This is also satisfying but may result in tears or a punch.

3] This doesn’t help the person learn about their mistakes. Sometimes it’s the easiest option and doesn’t result in them spitting in your coffee.

4] They don’t get embarrassed using this technique. Be prepared for them to tell you that it wasn’t them or offer an idiotic excuse.

5] I prefer this option if it’s not busy. You can see the wheels turning in their head when they figure out their mistake. Although, sometimes they still can’t figure out their mistake….

 

Just be prepared when they re-dispense it with a different mistake…

Breaking Bad Pharmacy

1] “You clearly don’t know who you’re talking to, so let me clue you in. I am not in danger, Skyler. I am the danger. A guy opens his door and gets shot, and you think that of me? No! I am the one who knocks!” – Walter White: Walt wasn’t allowed to do any deliveries after work anymore after getting upset at the time it took Mr Smith to answer

 

2] “If you don’t know who I am then maybe your best course of action would be to tread lightly” – Walter White: The new area manager needed to work on his people skills

 

3] “Stay out of my territory” – Walter White: The multiple wasn’t happy with the 100 hour pharmacy

 

4] “Say my name” – Walter White: The addict wouldn’t dream of getting his methadone without having his identity confirmed.

 

5] “Shut the fuck up and let me die in peace” – Mike Ehrmantraut: Substitute the word ‘die’ with ‘check’ and it sums up my working day

 

6] “You asked me if I was in the meth business or the money business.  Neither. I’m the empire business” – Walter White: The medium sized multiple had plans to expand

 

7] “You are not the guy. You’re not capable of being the guy. I had a guy but now I don’t. You are not that guy”- Mike Ehrmantraut: The staff appraisal didn’t go well

 

8] Tuco: “Have a seat, Heisenberg”.

Walt: “I don’t imagine I’ll be here very long”

The waiting times at the pharmacy were excellent

 

9] “We’re done when I say we’re done” – Walter White: The pre-reg didn’t want to put his pencil down at the end of his exam

 

10] “So, right now, what I need is for you to climb down out of my ass. Can you do that for me? Will you do that for me? Will you please, just once, get off my ass. You know, I’d appreciate it. I really would” – Walter White: The best way to respond to a request from your area manager for more MURs